Loyalty marketing
Loyal customers spend more, refer more, and cost less to serve. Yavun builds loyalty programs that recognize your best customers across email, WhatsApp and SMS - and give them genuine reasons to come back.
Loyalty tiers
1,920 membersGold
142
8%
Silver
538
28%
Bronze
1240
64%
14 upgrades and 3 downgrades processed today
40% referrals
From recognized customers
2.5x LTV
Members vs. non-members
Illustration · sample data
When every customer gets the same discount email, your highest spenders feel invisible. Loyalty programs that rely on punch cards or points apps get ignored. The result: your most valuable customers have no reason to choose you over a competitor offering the same deal.
2.5x
higher LTV
loyalty program members vs. non-members on average
40%
referral uplift
increase in referrals from recognized loyal customers
60 days
to first reward
typical time from launch to first reward redemption
3 tiers
per program
Bronze, Silver, Gold - or custom tiers you define
Sample data · illustrative
Managed service
Our team defines the tier structure, builds the reward sequences and manages the ongoing recognition calendar - so your loyalty program runs without demanding your marketing team's time every week.
Self-serve platform
Use the Yavun platform to define tiers, assign customers automatically and send reward communications without building a separate loyalty app.
1Tier management
Yavun assigns customers to loyalty tiers based on the criteria that matter to your business - total spend, order frequency, referrals made, or a combination. Tier upgrades and downgrades happen automatically, and each transition triggers the right recognition message on the right channel.
Loyalty tiers
1,920 membersGold
142
8%
Silver
538
28%
Bronze
1240
64%
14 upgrades and 3 downgrades processed today
Illustration · sample data
2Reward delivery
Generic vouchers get ignored. Yavun personalizes rewards based on each customer's purchase history, preferred channel and current tier - delivering the right incentive at the moment it is most likely to drive a return visit.
Reward queue · today
Birthday voucher
Sarah K. · via Email
Gold upgrade gift
Marcus P. · via WhatsApp
1-year anniversary
Chen W. · via SMS
68%
Redemption
2.5x
LTV lift
40%
Referrals
Illustration · sample data
3Referral and advocacy
A loyal customer who refers a friend is worth far more than either transaction alone. Yavun builds referral mechanics into the loyalty program - asking for referrals at the right moment, rewarding successful introductions, and tracking which advocates bring the highest-quality new customers.
Top advocates · this quarter
16 activeSarah K.
8 referrals · Gold
Marcus P.
5 referrals · Gold
Chen W.
3 referrals · Silver
Sample data - illustrative only
Illustration · sample data
Tiers, rewards, referrals, and recognition - all running automatically.
Program design
We define your tier structure, reward logic and referral mechanic in a single workshop.
Data setup
Customer data is imported, scored and assigned to their starting tier.
Sequence build
Welcome, upgrade, reward and referral sequences are built and reviewed.
Launch
The program goes live; members receive their welcome message; reporting is active from day one.
Still unsure? Talk to our team.
No. Yavun delivers loyalty communications via email, WhatsApp and SMS - no separate app required. Customers engage through channels they already use, which increases participation rates compared to dedicated apps that require a download.
You define the criteria - typically total spend in a rolling 12-month window, number of orders, or a weighted combination. Yavun recalculates every customer's tier daily and triggers the appropriate notification when someone moves up or is at risk of dropping down.
Yes, if your offline purchase data is available in a connected CRM or CSV format. We import it on a schedule so in-store purchases count toward tier thresholds and loyalty sequences are triggered correctly.
Rewards that feel personal and relevant outperform generic discounts. Yavun uses purchase history to suggest rewards - a free add-on related to a past purchase, early access to a new product line, or a birthday reward timed to the right date typically drive higher redemption than a flat percentage off.
Each loyalty member gets a unique referral link. When a new customer signs up or purchases using that link, both the referrer and the new customer receive their reward automatically. Attribution is recorded so you can track which advocates bring the most valuable new customers.
Yes. Loyalty communications use separate sequences from promotional sends. Frequency capping ensures members are not over-messaged - loyalty messages take priority over generic promotional sends for customers in active tier or reward windows.
Book a free call and we will review your current customer base, identify your top tier candidates, and design a loyalty program structure that fits your business model.