Follow-up automation · email, WhatsApp & SMS
Yavun sends the follow-up the moment someone inquires, books or buys - across email, WhatsApp or SMS - so your team never loses a lead to a slow reply and every customer hears from you while the decision is fresh.
Trigger
Form submitted · “Get a free quote”
Contact: Priya S. · priya@domain.com
WhatsApp sent ✓
“Hi Priya, thanks for reaching out! I've received your quote request and will send details within 2 hours…”
Team notified
Slack alert sent to #sales-team
Response time: 8 s · Industry avg: 40+ hrs
Under 60 s first reply
Industry avg: 40+ hrs
3x more replies
Within minutes vs. next day
Illustration · sample data
Prospects who fill in a form or send an inquiry expect a response within minutes, not days. When your team is busy, leads pile up and the fastest competitor wins. Automated follow-up removes the lag completely - the response goes out in seconds, every time, on the channel the contact prefers.
< 60 s
first reply time
vs. industry average of 40+ hours
3x
more replies
When follow-up fires within minutes vs. next day
0
missed inquiries
Every trigger fires automatically - nothing slips
Auto
stop on reply
Sequence pauses the moment the contact responds
Sample data · illustrative
Managed service
Our team audits your current follow-up gaps, writes the messages, builds the flows in Yavun and monitors response rates so every inquiry type gets the right reply.
Self-serve platform
Connect your forms, booking tools and CRM to Yavun, set the trigger and the message, and the follow-up fires automatically every time - with no manual intervention.
1Instant response
The moment a lead fills in a form, books a call or sends an inquiry, Yavun fires the first follow-up automatically - personalized with their name, the specific thing they inquired about and a clear next step. No waiting for a team member to see it in their inbox. No lag while someone drafts a reply. The contact hears from you while the decision is still fresh.
Trigger
Form submitted · “Get a free quote”
Contact: Priya S. · priya@domain.com
WhatsApp sent ✓
“Hi Priya, thanks for reaching out! I've received your quote request and will send details within 2 hours…”
Team notified
Slack alert sent to #sales-team
Response time: 8 s · Industry avg: 40+ hrs
Illustration · sample data
2Multi-step follow-up
One message is rarely enough. Yavun's follow-up automation sends a second message if there's no reply after 48 hours, a third on a different channel after five days and a final check-in after two weeks. Each message is written to a different angle so the contact hears a reason to respond, not just another nudge. And when they do reply, the sequence stops and your team is notified.
Now · WhatsApp
Instant reply sent
Day 3 · Email
No reply — second angle
Day 7 · WhatsApp
Try second channel
Day 14 · SMS
Final check-in
Sequence stops automatically on reply or booking
Illustration · sample data
3Re-engagement
Not every lead converts the first time. Yavun tracks how long contacts have been inactive and can enroll them in a re-engagement sequence automatically - a light-touch message on a new angle, a relevant piece of content or a time-limited offer. Contacts who respond are moved back into the active pipeline; those who don't are marked dormant and suppressed from further sends to protect deliverability.
Sarah K.
Dormant 62 days
Lee H.
Dormant 45 days
Omar F.
Dormant 91 days
Nina B.
Dormant 38 days
6 of 18 re-engaged · 3 booked
Illustration · sample data
First inquiry to re-engagement of a cold lead - Yavun handles the follow-up so your team handles the conversations.
Audit
We map every inquiry type and identify where follow-up is currently missing or slow.
Copy
Each message is written for the specific inquiry type, channel and step.
Build
Flows built in Yavun, triggers tested and preview confirmed with you.
Go live
Automation launches; first week monitored for reply rates and delivery.
Still unsure? Talk to our team.
Within seconds of the trigger event - a form submit, a booking confirmation, a CRM stage change. There is no manual step between the trigger and the send.
Yes. Yavun passes the form field data - name, product, inquiry type, location - into the message as personalization tokens. Every contact gets a message that references their specific inquiry, not a generic reply.
The sequence pauses immediately. The reply is logged in Yavun and written to their CRM record. Your team is notified with the contact's full engagement history so they can pick up the conversation with full context.
For outbound WhatsApp messages, you need an opted-in contact and a WhatsApp-approved template. If the contact has opted in, Yavun can send the follow-up automatically. Template approval is handled during setup.
Yes, with frequency capping in place. You set a maximum number of messages per day, and Yavun prioritises the most relevant flow when multiple are active for the same contact.
Yes. Yavun can trigger a follow-up on a purchase event - a thank-you, a delivery update, a review request or an upsell sequence - as well as on pre-sale inquiries. The flow logic is the same; the copy and goal differ.
Book a free call and we will audit where your current follow-up process is slowest, show you what automated flows look like for your inquiry types and estimate how many leads you are currently losing to slow replies.