Travel & tourism
More bookings. Happier travellers. More reasons to come back.
We help travel brands reach people at the right moment, convert enquiries into bookings and keep guests engaged long after they land home.
- Booking confirmations
- Enquiry replies
- Pre-departure briefings
- Flight updates
- Review requests
- Win-back campaigns
- Loyalty rewards
Whatever the trip, the traveller still needs to hear from you.
A last-minute city break and a multi-week family holiday are completely different trips. What they share is a traveller who needs the right information at each stage.
- Package toursTravellers need every detail before they even think to ask.
- Hotels & resortsThe stay after this one starts with how well you follow up.
- Adventure travelKit lists and safety briefings that actually reach people.
- Cultural & heritage toursPre-trip context turns a good trip into one they talk about.
- CruisesPort schedules and on-board offers across a long journey.
- City breaksShort lead times mean enquiries need a fast response.
- Business travelPlans change. Travellers need updates the moment they do.
- Group & family travelOne message reaching a whole group, without a group chat.
The destination is easy. Everything around it is where you win or lose.
Most travel brands have a great product. Where they lose customers is in the gaps: slow enquiry replies, missing pre-trip information and no follow-up after the trip ends.
01Be visible before they decide
Travellers browse for weeks before booking. Consistent social and email content keeps you in the picture while they're still making up their mind.
02Reply before they move on
An unanswered enquiry rarely waits. WhatsApp and email working together means no lead goes cold because someone was slow to pick it up.
03Send everything they need before departure
Documents, packing notes, local tips and timings, scheduled to arrive when they are actually useful rather than all at once after booking.
04Stay reachable during the trip
A changed flight or a missed transfer creates real anxiety. Being able to reach your traveller on WhatsApp, and be reached in return, changes how that moment feels.
05Ask for the review before the trip fades
A thank-you message the day after they land, with a review link and a next-trip offer, is worth more than any campaign sent to someone who has forgotten the trip.
Every channel, in its place
Six moments where the right message makes the difference.
Each stage of the travel journey has a channel where people are most likely to see and respond. Here is how we use them.
- 01InspireDestination content reaches travellers earlySocial
- 02EnquireQuestions answered before interest fadesWhatsApp
- 03BookConfirmation, itinerary and next stepsEmail
- 04PrepareReminders, documents and pre-trip briefingTransactional email
- 05TravelLive updates and on-trip supportWhatsApp
- 06ReturnReview request, reward and the next offerEmail
Four perspectives, six stages
What each stage looks like for everyone involved.
The same six moments, seen from four angles: the traveller, your team, your business and what Yavun runs in the background.
1Inspire
- Your traveller
- Sees destination content that makes the trip feel real.
- Your team
- Publishes one campaign across social instead of posting manually.
- Your business
- Stays visible when travellers are still in discovery mode.
- Yavun
- Plans and schedules destination content across social channels.
2Enquire
- Your traveller
- Asks a question on WhatsApp and gets a real answer fast.
- Your team
- Has all enquiries in one inbox, not scattered across channels.
- Your business
- Converts interest into a conversation before it goes cold.
- Yavun
- Routes enquiries to your team and handles common questions automatically.
3Book
- Your traveller
- Gets a full confirmation with every itinerary detail.
- Your team
- Sends no manual confirmation emails - it happens automatically.
- Your business
- Every booking starts with a professional, reliable experience.
- Yavun
- Fires the confirmation email with itinerary, payment summary and next steps.
4Prepare
- Your traveller
- Receives a timely pre-trip brief: documents, timings and local tips.
- Your team
- Spends no time chasing guests for missing documents or answering the same questions.
- Your business
- Travellers arrive prepared, confident and ready to enjoy the trip.
- Yavun
- Schedules pre-departure reminders and briefing sequences automatically.
5Travel
- Your traveller
- Gets real-time updates and can ask questions on WhatsApp.
- Your team
- Fields fewer anxious calls because guests already have the information.
- Your business
- The trip itself becomes part of the brand experience.
- Yavun
- Pushes live updates and handles common on-trip questions so your team can focus on the ones that need a real person.
6Return
- Your traveller
- Receives a genuine thank-you, a review link and a personalized next offer.
- Your team
- Has reviews and repeat interest tracked without any follow-up work.
- Your business
- Every returned traveller becomes a source of word-of-mouth and repeat business.
- Yavun
- Runs the post-trip sequence: review request, loyalty reward and next-season offer.
Marketing + transactional email
Most travel brands get the booking. The good ones get the return visit.
Email does three different jobs in travel: it builds trust the moment someone pays, it prepares them for the trip ahead, and it stays in touch after they land home. We handle all three.
- Booking and itinerary confirmations sent instantly
- Pre-departure briefings timed to each departure date
- Post-trip thank-yous with a review link and next-season offer
Illustration · sample trip
The only channel that works when a flight changes at 6am.
Travellers check WhatsApp when plans shift and they need answers fast. Enquiries before booking, live updates during travel and on-trip questions your team can pick up wherever they are.
- Enquiries answered before interest moves on
- Flight and transfer updates sent the moment things change
- On-trip questions handled by your team in one inbox
Illustration · sample trip
Social media
Most bookings start with a scroll. Make sure you show up.
Travellers decide where they want to go long before they search for it. Consistent destination content on social keeps you visible while people are still in the dreaming stage.
- Destination content that builds interest over time
- Seasonal campaigns timed to when people actually book
- Trip stories and local guides that give people a reason to follow
Illustration · sample trip
GoSee Place
A travel community app, powered by real communication.
GoSee Place is a social travel app where people share trip notes, hotspot discoveries and food recommendations with friends, family and fellow travellers. Every message their community receives - from new follower alerts to marketing campaigns - is delivered through Yavun.
All GoSee Place communication - community notifications, engagement and marketing - runs through Yavun.
GoSee Place
Social travel app - share notes, hotspots and trip diaries
Travel notes & diary
Add photos, video and audio from the road. Auto-draft saves your notes until you have a connection.
Hotspot discovery
Search popular places to find recommendations for travel, food and entertainment, with exact location and distance.
Food recommender
Matched to your mood, company and what is nearby, with menus, ratings and contact details.
Community & sharing
Share with friends, family or the wider GoSee Place community. You choose who sees what.
Platform integration
GoSee Place doesn't send the messages. It asks Yavun to.
GoSee Place is registered as a platform on Yavun, with its own client ID and secret key. When a user gets a new follower, a friend shares a note or a campaign goes out to the community, GoSee Place's servers call Yavun's API and Yavun delivers the message. The GoSee Place team focused on building the community. Yavun handles the communication layer.
Add Yavun to your platformYour app, your interface
Community members stay inside GoSee Place - Yavun works behind the scenes.
Client ID and secret key
Each platform gets its own credentials, kept on its own servers.
Email, WhatsApp and SMS
One integration covers community notifications and marketing campaigns alike.
Questions, answered.
We're a small travel agency. Is this built for larger operators?
No. The same approach works for a two-person travel consultancy and a multi-destination operator. Volume differs, the process does not.
How does the booking confirmation work?
Transactional messages - confirmations, itineraries and joining instructions - go out the moment a booking is made. No manual step required from your team.
Our guests prefer WhatsApp. Does that work for enquiries too?
Yes. WhatsApp handles enquiries well before the booking and support questions during the trip. All replies come into one inbox your team can pick up together.
How far ahead do pre-departure briefings go out?
That is up to you. We typically schedule a first briefing one to two weeks before departure and a shorter reminder two days out, but we match it to how you work.
What if a flight or transfer changes while they are travelling?
Updates go out on WhatsApp or SMS within minutes of you flagging the change. Guests get the new information before they reach the airport.
We have a travel app. Can it connect to Yavun?
Yes. Travel platforms and mobile apps can integrate with Yavun via API using their own client credentials. GoSee Place is one example of how that works in practice.
How do we get more reviews from past guests?
A post-trip sequence helps: a thank-you message the day after they land, a review link a few days later and a next-season offer while the trip is still fresh. Each one goes out automatically.
What does success look like, and how do you measure it?
We agree on specific goals at the start - enquiry response time, repeat booking rate, review volume or others - and report against them openly. No vague outcomes.